Managing Front Office Operations
Course Description
This course delves into the critical role of front office operations in hospitality management, including reservations, guest services, and the checkout process. It emphasizes the use of technology and effective communication in enhancing guest experiences.
Course Objectives
1. To master the systematic procedures of front office operations from check-in to checkout. 2. To understand the technology and software commonly used in front office management. 3. To enhance customer service skills critical to front office efficiency.